Help centre

How can we help?

Ask the AI assistant anything about Analytix Pro — connections, uploads, findings, close, forecasting or billing. If it can't solve it, raise a ticket and a human on our team will pick it up by email.

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AI-generated guidance — general information only, not regulated accounting, audit, tax, legal or financial advice. Review with a qualified professional before acting.

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Common questions

Security & your data

How your ledger data is stored, isolated, encrypted and deleted — and what we will never do with it. Full detail in the Trust Centre, Privacy Policy and End User Agreement.

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Last resort — send this to our team and we'll reply by email. Your conversation with the assistant is attached automatically so you don't have to repeat yourself.

How can we help?

AI help assistant

Common questions

How do I get my data into Analytix Pro?

How quickly do I see findings?

Can I trust the numbers?

Who can see our financial data?

What happens when my trial ends?

How do I cancel?

Security & your data

How is our financial data protected?

Can another customer ever see our data?

What access do you take in Xero, QuickBooks or Sage?

Is our data used to train AI models?

Who on your team can access our workspace?

Can we enforce MFA and see who did what?

Where is our data hosted, and how long do you keep it?

What happens if there is a security incident?

Are you accountants? Is the AI output regulated advice?

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